Service & Operations



Ref:             MC00062004

Job Title:    Service Delivery Assurance

Salary:       Up to £45K + Bens

Location:    West Midlands, must be flexible


The Role: To identify and assess technical / solution risks and containment actions and procedures for Outsourcing proposals, post-qualification.

Mandatory: Service Delivery Experience. Knowledge and experience within the Outsourcing environment such that You are able to provide advice and guidance to the Engagement team. Able to establish credibility with Service Delivery Management team.   

Desirable Skills: Service Management experience of delivering an actual service, preferably commercial. Project management. Mainframe, Midrange, NWSM and/or Network solutioning experience, Risk Management. Capable and confident of interfacing with all levels of Management.  Facilitation skills.  Clear presentation and documentation skills.


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Ref:              MC00075002

Job Title:     Technical Solution Manager

Location:     Portsmouth / West Midlands

Salary:        Negotiable


The Role: Lead and co-ordinate cross functional team activities to ensure Quality Assured solution statements are developed. technical solutions to support e-business Hosting Services commercial opportunities. Support the engagement team with the ability to demonstrate an understanding of the commercial, technical and financial aspects of  customer opportunities.

Mandatory: Project Management, Communications, Supplier Management,             Financial analysis.

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Ref:             MC00105009

Job Title:    Technical Team Leader

Location:     UK Wide

Salary:        Negotiable


The Role: Design and cost technical solutions in support of New Business.

Mandatory: Must be able to demonstrate the ability to lead a team of technical professionals, Communication, Good communication skills are key to this role, must be able to write clear concise documents, including technical detail, cost analysis and management information, Present solution content to Customers, management and professionals within the delivery teams. System programming or equivalent experience in one or more of the following areas is usually required:+ UNIX (especially Sun, HP and IBM) OS/390,  AS/400, DEC Open/VMS, NT.

Desirable Skills:  Previous experience of cost estimating would be helpful. Previous project management experience would be useful. Team Leadership. 


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Ref:             MC00132030

Job Title:    Technical Solutions Manager

Location:     Various

Salary:        Negotiable


The Role: responsible for defining the costs of delivering the solution over the term of the contract, as well as defining "how" the particular services will be delivered both locally from customer site. 

Mandatory: Understanding of distributed computing environment outsourcing market, methodologies and business benefits. Proven experience of having a significant delivery roles, Service Delivery Manager in a distributed computing environment. 

Desirable Skills: Understanding of Gartner / Total Cost of Ownership practices, Broad understanding of client/server environments and Service Delivery.


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Ref:            MC00249012

Job Title:    CFTS Operations Analyst/IT Specialist

Salary:        Up to £35K + Bens

Location:     Hampshire


The Role: To provide technical support for customers to enable their applications to run efficiently and identify areas for improvements.

Mandatory:  CICS, DB2, SQL, Scheduling – OPCA, MVS mainframe S390 knowledge - JCL/TSO/ISPF/JES2, RACF Problem determination skills, Good communication skills, Good Team member, with a positive attitude. Flexibility to provide out of hours support/stand.

Desirable Skills: Familiarity with OS/2 server interface to MVS environment, Storage Skills, Performance Management skills, Disaster Recovery - backup and test processes. IMS an advantage.


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Ref:                    MC00299008

Job Title:            Service Analyst/Service Management

Location:            London

Salary:                Up to £30K  + Bens


The Role: Prime focus of the role is routine Service Reporting for strategic outsourcing account, to ensure accurate reporting and customer satisfaction with report quality.

Mandatory: Experience of collating and analysing data and producing reports, High Degree of competence in Microsoft Word, Lotus 123 or Microsoft Excel. Ability to work under own initiative and efficiently organise workload with minimal supervision, dedicated and Customer-Focused. Ability to meet regular monthly reporting deadlines, excellent communication skills - with customers and co-workers., Common sense approach to problem solving, Conscientious approach to work with attention to detail, Ability to work both independently and as part of an extended team, Willingness to undertake other Service Management roles in support of team members.

Desirable Skills: Competence with other Microsoft Office and Lotus Smartsuite applications, Data extraction and automated reporting capabilities. Knowledge of Service Management and Reporting applications (Remedy and Business Objects, in particular). Experience in customer-facing or contract-management role,  presenting reports to customers or management, ISEB Service Management qualifications.


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