Job Title:      Service Delivery Assurance

Location:      West Midlands, must be willing to travel

Salary:         Up to £45K + Bens

The Role: To Providing Delivery Assurance of new outsourcing proposals and review of existing contracts. Ensuring that: Viable solutions with end to end deliverability are produced and endorsed by the relevant SD layers.

Mandatory: Service Delivery Experience, experience within the Outsourcing environment, able to provide advice and guidance to the Engagement team. must be able to establish credibility with Service Delivery Management team

Desirable Skills: Service Management experience of delivering an actual service, preferably commercial  Project management. Mainframe, Midrange, NWSM and/or Network solution experience, Risk Management. Capable and confident of interfacing with all levels of Management, Facilitation skills. Clear presentation and documentation skills.

Job Title:    Technical Solutions Manager

Location:     Any UK

Salary:        Up to £60K + Bens

The Role: Responsible for the development of and end-to-end enterprise technical solution that is commercially viable and deliverable to agreed service levels.

Mandatory: Customer facing skills at senior and executive level Broad enterprise technical awareness. Able to pick up a broad understanding of new technology quickly, and to contribute to the building of customer proposals. Contribute to pricing, financial, contractual and HR situations. Good understanding and practice of risk management. Strong leadership capability. Self motivated and highly committed. Flexible in personal contribution and approach, willing if necessary to spend time away from home during engagements.

Job Title:     Performance Monitoring IT Specialist

Location:     Sussex

Salary:         Negotiable

The Role: Analysis of customer's capacity and business planning workloads, conversion to system related information ready for hardware planning

Mandatory: OS/390 Tuning and Performance management SAS

Desirable Skills: Sysplex

Job Title:     Service Managers

Location:     West Midlands

Salary:         Negotiable

The Role: Own communication plan between customer and delivery teams. Manage the cost model for Service Delivery, including identification of cost reduction areas. Maintain Annual Service Plan, including capital plan and resourcing plan.

Mandatory: In depth specialist Service Management discipline knowledge with broad E- business awareness. Presentations and communications. Team  leadership/management skills. Customer Relationship Management skills.

Desirable Skills: Project Management IT Architecture Understanding of GSD331 and corporate audit guidelines.

Job Title:       IT Specialist

Location:       Any UK

Salary:          Negotiable

The Role: Responsible for the evaluation, piloting  and deployment of new technology solutions in support of Helpdesks.

Mandatory:  an effective communicator and team worker,  DB2 skills, e.g. SQL, General understanding of NT, Basic understanding of SQL is essential

Desirable Skills: Knowledge of Tivoli Service Desk would be beneficial but not, Detailed knowledge of general database concepts would be advantageous (especially for DB2) A proven track record/experience in supporting applications in a Client/Server environment would be advantage, Understanding of Web technologies: for example, HTML, Java, VB Script

Job Title:       Technical Solutions Manager

Location:       Various UK customer sites

Salary:           Negotiable

The Role: Responsible for defining the costs of delivering the solution over the term of the contract, as well as defining "how" the particular services will be delivered both locally from customer site.

Mandatory: Understanding of distributed computing environment outsourcing market, methodologies and business benefits. Proven experience of having a significant delivery role e.g. Service Delivery Manager in a distributed computing environment.

Desirable Skills: Understanding of Gartner/Total Cost of Ownership practices Broad, understanding of client/server environments and Service Delivery.